BioSlim

Privacy Policy

Last Updated: January 2025

1. Introduction

Welcome to BioSlim ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience on our website and in using our products and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register for an account or make a purchase
  • Subscribe to our newsletter or marketing communications
  • Contact us for customer support
  • Participate in surveys or promotions

This information may include:

  • Name
  • Email address
  • Phone number
  • Billing and shipping addresses
  • Payment information (processed securely through third-party payment processors)

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and time spent on pages
  • Referring website addresses

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • To process and fulfill your orders
  • To send you order confirmations and shipping updates
  • To communicate with you about our products, services, and promotions
  • To provide customer support and respond to your inquiries
  • To improve our website and user experience
  • To detect and prevent fraud and abuse
  • To comply with legal obligations

4. SMS Marketing and Mobile Information

CRITICAL: Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes.

If you opt-in to receive SMS marketing messages from us, we will use your phone number solely to send you:

  • Abandoned cart reminders
  • Promotional offers and discount codes
  • Order updates and shipping notifications

Your mobile phone number and SMS consent data will NOT be sold, rented, or shared with third parties, affiliates, or partners for their marketing or promotional purposes. We may only share this information with service providers who assist us in sending SMS messages (such as Twilio), and these providers are contractually obligated to use your information solely for the purpose of delivering messages on our behalf.

You can opt-out of receiving SMS messages at any time by replying "STOP" to any message, or by contacting us directly. Message and data rates may apply. Message frequency varies.

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: We may share information with third-party service providers who perform services on our behalf, such as payment processing, shipping, email delivery, and SMS messaging. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
  • Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Again, we emphasize: Mobile information (phone numbers) will NOT be shared with third parties/affiliates for marketing/promotional purposes.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

You have the right to:

  • Access and receive a copy of your personal information
  • Correct inaccurate or incomplete information
  • Request deletion of your personal information
  • Opt-out of marketing communications (email and SMS)
  • Object to processing of your personal information

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: support@biohelpcontact.com

Phone: +18772918724